This Customer Service Agreement (“Agreement”) is a legal agreement between you (“Customer”) and ICONIK PCs, LLC (“ICONIK” or "Company"), also known as ICONIK, LLC ("ICONIK"). Any interaction or contact with ICONIK, including but not limited to phone calls, emails, texts, exchange of goods, sales interactions, services imminent or completed, products sold, or any other interactions between any Customer and ICONIK and its representatives, website, social media, or otherwise are subject to this binding agreement.
The purpose of these terms and conditions is for both ICONIK representatives and current or perspective Customers to know what to expect from and with any business interactions. ICONIK wants to establish longterm business relationships with our Customers and we believe these terms and conditions will help cultivate a professional working environment that is mutually beneficial to both ICONIK and our Customers.
In choosing to communicate or do business with ICONIK in any way, any respect, and/or any capacity, you assume complete responsibility to know, understand, respect, and agree with the fullness of all ICONIK terms and conditions. You agree to comply fully with all ICONIK Terms and Conditions and understand that both you, the Customer, and ICONIK, the Company as well as any ICONIK Representatives, will be held to the standard detailed in these Terms and Conditions.
In the event that any provision within these Terms and Conditions shall be deemed to be severable or invalid, or if any term, condition, phrase or portion of this agreement shall be determined to be unlawful or otherwise unenforceable, the remainder of these Terms and Conditions shall remain in full force and effect, so long as the clause severed does not affect the intent of the parties. If a court should find that any provision of these Terms and Conditions to be invalid or unenforceable, but that by limiting said provision it would become valid and enforceable, then said provision shall be deemed to be written construed and enforced as so limited.
In interacting with ICONIK in any way, you agree that the agreements detailed in these Terms and Conditions are entered into at arm’s-length, without duress or coercion, and are to be interpreted as an agreement between parties of equal bargaining strength. Both the Customer and ICONIK agree that these Terms and Conditions are clear and unambiguous as to its terms, and that no other evidence will be used or admitted to alter or explain the terms of these Terms and Conditions but that it will be interpreted based on the language in accordance with the purposes for which it is entered into.
In the case that you find issue with any of the following Terms and Conditions, please contact us to clear up your concerns before requesting any level of service, help, product details, etc.
ICONIK is a proudly home-based business. We have found through years of experience that this takes some of the tension out of computer purchasing and repair. Computers are stressful enough, why not sit down and figure out your computer solutions over a cup of espresso? Being home-based offers a lot of positives and gives us a distinct advantage in how we are able to serve our Customers over our competitors.
All interactions between ICONIK and any Customer are subject to the following guidelines:
1) ICONIK’s primary goal is to serve all our Customers in a personal, caring manner within the scope of a safe, inclusive, happy, respectful, productive, and professional working environment. Any and all correspondence and business done between ICONIK and a Customer should promote and reflect a safe, inclusive, happy, respectful, productive, and professional working environment. If correspondence ever violates this expectation, it is the duty of both Customer and ICONIK to communicate this clearly and immediately.
2) All Customers are expected to read all applicable terms and conditions, be familiar with them, and be respectful of our Company and personal values and boundaries.
3) ICONIK doesn’t want to do business with any Customer just once. We seek long-term relationships through business. This can only happen with great communication. If you ever encounter any issues with ICONIK personnel, products, or services, at an appropriate time and through an appropriate medium, please let us know so we can help in any way we can. Communication is a vital part of our business.
4) ICONIK will not discriminate or show prejudice for any reasons under any conditions. We are not here to judge, we are here to help.
5) All Customers are expected to respect our time and privacy. We are a proudly home-based business and we are happy to welcome Customers into our home. However, we do not allow walk-ins. All Customers are required to contact us at least an hour BEFORE coming to our home and place of business. We are happy to serve any time within our business hours and availability, but as ICONIK will respect to the highest degree your time and privacy, we expect all Customers and potential Customers to respect us in the same manner.
6) ICONIK considers any Company member or representative's personal time very valuable. Our Customers are expected to respect our time off, including evenings, weekends, vacations, or any time we are unavailable. We will do our best to return messages left while we are not available for business as soon as possible so we don't leave any Customer in the dark. If you would like to know more about our regular availability, we regularly update our expected availability on our Google Company page or you can contact us for updated and current availability.
7) ICONIK wants to be a personal Company. We want to care about you in a personal manner and we want to know some of the details concerning how your life operates as we feel it gives us a perspective on how we can best serve you. That being said, please use discretion in how much information you share with us. Over time, we want to and will build a relationship with you, but we need to let time take its course, so-to-say. Please be wary to refrain from sharing information that we have no reason to be privy to.
8) ICONIK holds the right, under any circumstances, to recuse ourselves from getting involved in situations that can be considered extraordinary or are above and beyond what could be considered “normal.” These are often discretionary decisions and are not taken lightly. If ICONIK feels the need to refuse service because of legal, moral, or ethical issues, you will be notified of our decision and we will explain why we are recusing ourselves from the situation. We don’t do this to be obtuse. Our responsibility is to serve our Customers to the best of our ability and to keep ourselves in business, which at times can mean staying out of situations that could have legal implications for our Company.
9) It is not acceptable to exploit on or off-site drop-off and pickup times for a multitude of questions without expecting to be charged for the time, whether the questions are applicable to the service or not. We are happy to answer every question you have, but we will inform you when we will need to charge you for the time. It is always best to assume you will be charged for time as this is considered respectful of any business's time. As an example, expecting your ICONIK representative to show you how to open you email or anything considered hands-on training or help is something you will be charged for and is not included in any product purchase or service unless otherwise specified. Our support email is great for thing like this, otherwise you will need to schedule on-site time. Our time is precious and valuable, we will charge for all on-site time.
10) It is our Company policy to refrain from sharing or discussing political viewpoints or beliefs. There are times when we will have to share insights concerning what it going on in the world if or when it will or may affect prices or delivery of our products or services, but these insights will be shared only on an as-needed basis and are not meant to be politically charged in any way. We respect the right for anyone to have their own political views and we ask that you respect our right to keep our political opinions private.
11) ICONIK is not willing to hear sales pitches from companies claiming to help grow sales, MLM companies, Google Search companies, or anything that could be construed as an unrequested sales pitch. If you are a Customer who owns a business, we do want to know what your business is so we can support you if possible, but please allow ICONIK to contact you on our time if we would like more information rather than create a lengthy discussion over your business.
1) ICONIK offers absolutely no discounts under any circumstances unless we are running a discount special or under extreme circumstances. We believe every business and service provider deserves to be paid for their work. We expect our Customers to treat us with the exact same respect, no arguments or complaints.
2) ICONIK does not and will not under any circumstances negotiate on prices. If you ask for us to “help you out,” you are likely to be blacklisted. Please understand that any reason you give us, it is guaranteed that we have heard it before. We are a for-profit Company. We will never over charge you OR under charge you. Respect it or find someone else to work with.
3) ALL payments MUST be for the complete invoiced amount, nothing less.
4) ICONIK does not offer any refunds, returns, or exchanges on any services, products, or any other business offerings. If any issues arise, we would be happy to help work through it with you within the scope of this Agreement.
5) To reiterate something mentioned under the ICONIK Fair Use Agreement, we are a proudly home-based business and we enjoy welcoming Customers into our home, but please do NOT stop by without prior notice. For one, we may not be home. For two, we may be spending time with our family. Being home-based allows us to provide quicker on-site and in-house services, but it also means we have varied hours of availability. ALWAYS check with an ICONIK representative at least an hour before dropping by. If you fail to do so, you will be notified that you are in violation of our terms and conditions.
6) No ICONIK representatives will ever suggest or recommend a competing product or service for any reason. It is considered inappropriate to request any ICONIK representative to suggest or recommend a competing product or service. Questions like “What kind of laptop should I get?” will always lead into a recommendation for ICONIK computers. Let’s use some common sense here. If we believed there were other solutions on the market of equal value to what we produce and provide, what would be the reason for us to be in business? We believe we are the best and we fully stand by all of our products and services no matter what under all circumstances.
7) ICONIK will not recommend or offer recommendations for any products that are not being sold, tested, and/or installed specifically by an ICONIK technician or included in a service and repair at a local ICONIK repair location. This is because of liability. If we recommend a product to someone who is going to install, test, or use it themselves, ICONIK would be rightfully liable for any issues that may arise with that product. Equally, our knowledge of products is not and should not be considered "free." We will only recommend products if or when they will be purchased through ICONIK, and under such circumstances, ICONIK reserves the right to refuse to share the specific brand, model, series, and/or statistics of the products being sold.
8) We will NEVER provide free support for software programs or hardware that isn’t ours. This includes after purchase or service. Software and hardware issues should always be discussed with whoever the producer is. While we are happy to help as much as we can, ICONIK is often not the best first contact for software program support.
9) It is ALWAYS your responsibility to keep track of your online user accounts and passwords, NEVER anyone else’s. ICONIK will not help you recover passwords as this is a major security and privacy concern.
10) It is ALWAYS your responsibility to backup your data. Even if we back it up as part of a service, it is STILL 100% your responsibility to keep regular backups. NEVER rely on ICONIK or anyone else to keep your backups current for you! ICONIK, like most repair services, offers no data loss guarantee.
11) These Terms and Conditions may be updated at any time without notice. If you would like a PDF copy of the most current ICONIK Terms and Conditions, please contact us.
Limitations of product sales and services include, but are not limited to:
1) ICONIK will not accept anything less than the full price of the product or service under any circumstances.
2) ICONIK requires that all Customers be available to drop off or pick up a product or computer to our location during business hours. ICONIK's product pickup service is not guaranteed and is only offered under specific conditions dependent on time, location, and availability. Product pickup is not free.
3) ICONIK will not come pick you up and take you to a bank to pay for products or service. Yes, we’ve been asked to do this before. We will never, under any circumstances, put ourselves, our Customers, or ICONIK representatives in any situation that can remotely be construed as dangerous or “sketchy.”
4) ICONIK will not recommend competing products or services. We firmly believe we offer the best products and services for the money and stand by what we offer and the reasons why we offer our products and services.
5) We are a for-profit business. All Customers are required to pay for all products, services, and time.
6) Payment is required UP-FRONT for all products and yearly contracted services.
7) Payment is required AFTER the service is complete for all standard, non-yearly contracted services. Failure to pay for services will result in loss of any computers, hardware, equipment, or data in ICONIK's possession.
8) ICONIK does not accept any form of incremental payment, layaway, credit, or anything of the sort. We will not release a product or completed service until it is paid for.
9) ICONIK will make judgement calls as necessary in extraordinary situations. Any situation that ICONIK deems "abnormal," we reserve all right to make judgement calls, extra requirements, or communicate any necessary information we deem appropriate in order to protect our Customers and Company. We will not, under any circumstances, change our minds once a judgement call is made.
It is ALWAYS the Customer’s responsibility to back up any and all data. It is NEVER the fault of ICONIK or any other service provider or equipment manufacturer if you lose any or all of your data. “Data” includes, but is not limited to, documents, pictures, downloads, music, programs, program keys, internet bookmarks, internet user names and login passwords, bank information, etc. ICONIK is happy to help you figure out what kind of backup program, routine, or method is best for you. Contact us for questions.
ICONIK will not, under any circumstances, keep, maintain, or permenantly record any sensitive Customer data, such as user accounts, passwords, product keys, encryption headers, encryption information, even if any of these forms of secure data are handled, used, installed, implemented, or set up by an ICONIK representative.
ICONIK does record each Customer's full name, address, phone number, and email address for our internal use. ICONIK does not and will not ever sell or share Customer information.
ICONIK will not remove, alter, produce, or discover any passwords for someone who is not the specific owner of the computer or head of the account in question. This is non-negotiable. In the event that ICONIK is able to remove, alter, produce, or discover a lost password, the owner of the computer or head of the account must be presently available, in sound body and mind, giving verbal confirmation that removal, alteration, production, or discovery is permitted. If the owner is not available, this service will not be provided. This is for your safety and security. ICONIK reserves the right to deny this service for any reason under any conditions.
Your privacy is of utmost importance to us. However, to service your computer or set up certain features or programs, ICONIK may ask you for sensitive data such as user accounts, passwords, product keys, or similar things. ICONIK will never store or share these kinds of sensitive data, nor will we use them to collect any data on our Customers.
In the event that ICONIK asks for user account info, passwords, or product keys to perform and complete a service, any record of sensitive data will be destroyed after it is used as needed to repair or prepare your computer.
1) ICONIK, as well as any other name brand, is in no way responsible for your data. It is your sole responsibility to keep your data securely backed up. ICONIK is here to help provide you with an adequate solution for an extra fee if you would like some help keeping your data securely backed up. If any data is lost when ICONIK repairs your computer, it is not the responsibility of ICONIK.
2) ICONIK is not responsible in any way for physical damage or loss of products. ICONIK is also not responsible for any damage as a result of computer usage or failure. Keep your computer in an open, cool place with proper surge and amperage protection at all times.
3) ICONIK can provide support for third party software, programs, and hardware, but as we are not the producers of such products, this support is not free and will have limitations depending on the product.
4) ICONIK offers free email support at our support address, support@ipcwi.com. This is limited specifically to current and active Customers. To be a current and active Customer, you must have paid for service or a product within the past year. We hold the right to refuse help for any reason at any time within the constraints of the law. Please understand that ICONIK email support does have limitations and cannot solve all issues. ICONIK does not offer support via text or SMS messaging.
5) It is not ICONIK’s responsibility under any circumstances to teach or train any Customer how to use their computer or to tell them how they should use their computer for free. We do offer in-person training sessions for an hourly fee.
6) ICONIK can and will make recommendations, but our suggestions are not ever to be considered requirements and we will not force our opinions on anyone. We are here to help and we recognize that will look different to every person.
7) ICONIK is permitted to and will make judgement calls as necessary in extraordinary situations. In any situation that ICONIK deems "abnormal," we reserve all rights to make judgement calls, extra requirements, or communicate any necessary information we deem appropriate in order to protect our Customers and our business.
ICONIK requires all services and repairs to be scheduled ahead of time. ICONIK reserves the right to cancel or reschedule an appointment at any time with cause. Customers may cancel any appointment up to 24 hours before the scheduled time.
ICONIK does not allow for "tentative" scheduling. Please understand that when ICONIK sets an appointment, we go out of our way to prepare for it and stand by that allocated time. This also means ICONIK may not be able to allow an appointment to go long and may need to leave before a job is done. In such a situation, ICONIK will work tirelessly to reschedule any appointment we have to leave before the job is finished.
ICONIK Company hours can vary by week. For a current scheduling outlook, please contact us to request our scheduling availability.
ICONIK services vary in length of time required to complete the job. ICONIK reserves all rights to extend the time necessary to complete whatever the scheduled job is, as well as the right to schedule follow up time when needed. Our job is not simply to hit deadlines, but to make sure your computer is repaired, built, or customized correctly and completely the first time.
ICONIK services are not available 24/7. ICONIK does not answer any phone calls, texts, emails, or any correspondence while driving. ICONIK will not return any phone call that is not accompanied by a voicemail message. ICONIK IS RARELY (IF EVER) AVAILABLE AFTER 6PM CST OR ON WEEKENDS AND ANY CORRESPONDENCE OR AVAILABILITY WE HAVE DURING THOSE TIMES IS AT OUR SOLE DISRECTION.
ICONIK does not offer any discounts, explicit or implied, to any Customers under any circumstances. We reserve the right to refuse service to anyone who expects or pushes for discounts, free service or products, or anything of the sort.
ICONIK will, at its discretion, offer solicited or unsolicited recommendations and advice to any Customer. Our recommendations may be service or product based. ICONIK will not be held responsible for any potential negative outcome stemming from recommendations to third party companies or providers that may provide results different than what is expected.
No ICONIK representatives will ever suggest or recommend a competing product or service for any reason. It is considered inappropriate to request any ICONIK representative to suggest or recommend a competing product or service.
ICONIK Company recommendations are based on opinions drawn from or learned through time, trial, and experience. They are not necessarily common nor are they necessarily opinions shared by other companies in our industry.
There are many specific recommendations that ICONIK frequently makes for all ICONIK products and/or services.
1) ICONIK recommends that all computers be professionally cleaned, updated, upgraded, and serviced at least once a year, preferably twice a year.
2) ICONIK recommends all ICONIK-produced computers be on an ICONIK Support Service Contract. This is the easiest, cheapest, most hands-off way to keep your computers running smoothly. For more details on this service, please see Section IV.
3) ICONIK will not, under any circumstances, recommend competitor’s services or products that conflict with our own offerings.
We invite you to provide ICONIK with feedback, comments, and suggestions for improvements to our website, social media usage, products, and services. You may submit feedback by emailing ICONIK directly at support@ipcwi.com. In sending feedback, you agree to allow your feedback and comments to be used in any way ICONIK may see fit in media coverage, advertising, or any other usage we deem appropriate.
ICONIK collects some data from Customers such as physical addresses, email addresses, and phone numbers. We will NEVER share your information with anyone else. You have the right to refuse to share any information with ICONIK. The reason we request your physical address at the time of service is this helps us figure out areas where our advertising is having an impact and gives us an opportunity to find new ways to reach out to those areas once we target them as places we want to have a greater presence in. You may ask ICONIK to remove any data you have willingly given us at any time and ICONIK will comply. We do not require any reason for requesting that we delete any data we have on your account, but we reserve the right to ask for an explanation. It is your right to refuse to give any explanation.
ICONIK holds the right to take and use pictures of any computer that comes in for service or is built by ICONIK for use in social media and advertising. In any such picture, we will not reveal any Customer information, data, or details. If you would like to be exempt from this, please contact us and let us know, in written form, that you are not willing to have any of your computers or equipment to be photographed and used by ICONIK in any way.
ICONIK does not offer any kind of constant contact unless explicitly requested. Your privacy and time are very important to us. We are always here if you need anything from us, but we firmly believe it is the Customer’s job to reach out when they are in need. It is our responsibility to be available for service. Please don’t hesitate to reach out anytime you have questions!
Under all circumstances, for any reason, ICONIK holds all rights to refuse service for any reason not based on race, gender, sexual orientation, political affiliation, living situation, health concerns, or anything that could be considered discrimination or prejudice.
All ICONIK Customers must be over 18 years old or must be accompanied by an adult over the age of 18.
ICONIK does have what we know as The Blacklist. Our Blacklist makes up less than 1% of all Customers we have ever served and it is very hard to be Blacklisted by ICONIK. Once a Customer is placed on The Blacklist, ICONIK will not, in any way, serve or communicate with the Customer ever again. This is something we take very seriously and do everything we can to keep Customers off of The Blacklist.
The easiest way to stay off The Blacklist is to know these terms and conditions and conduct yourself respectfully and professionally. We go out of our way to be completely respectful of our Customers and we expect the same level of respect in return.
The easiest way to get on The Blacklist is to push for free products or services, treat us as though we owe you something that we don’t, or overall just be rude, inconsiderate, or help create a negative working environment. Prior to being blacklisted, you will be notified that your account has been flagged for blacklisting and advised via email or snailmail of the terms and conditions we have found you in violation of.
If you are flagged for blacklisting, we would like to find a path to continuing a business relationship with you. You are not yet added to The Blacklist and we don’t want you to end up there. Flagging is our way of telling a Customer that they are considered to be in serious violation of our Company terms and conditions and we would like them to tread carefully, read up on the terms and conditions, and act appropriately. Once a Customer has conducted themselves in a manner appropriate for business, they will be notified that the flag has been removed.
In the case that a Customer is added to The Blacklist, an email is sent out to the specific individuals detailing why they are being blacklisted, what terms and conditions were violated, and why we feel this is best for both ICONIK and the Customer.
ICONIK offers a wide variety of services, which include but are not limited to:
1) PC Tune Up – Available in Standard and Complete offerings, this is a conprehensive cleanup, update, and check of your computer.
2) System Refresh – A complete refresh of your computer which includes backing up data if necessary, zeroing out a hard drive, and reinstalling everything fresh and new.
3) ICONIK Conversion – Not available on all computers, ICONIK can assess your current computer and transform it into an ICONIK model.
4) New PC Setup – Available only on new-in-box store-brand computers, ICONIK assesses and verifies the hardware on a new computer, wipes everything off of it, restores and updates the operating system fresh and restores files from an old computer if necessary.
5) ICONIK Support Service Coverage – A yearly contracted service for ICONIK computers, outlined in Section IV.
6) Computer Resale – ICONIK can help you sell your old computer. We take care of everything for you, including removing your data, setting it up for a new user, and advertising it for sale.
7) PC Troubleshooting – ICONIK can help troubleshoot your computer woes. Often times, this is included in other larger services.
8) PC Security Tune – Let ICONIK rejuvenate your computer security. Often times, this is included in other larger services.
9) WiFi Network Setup – ICONIK can set up your wireless network for you. Requires on-site time and expenses as well as travel expenses.
10) Data Recovery – We can help you figure out a reasonable data backup solution for your needs.
11) Hardware Upgrades – We can assess and install computer upgrades for you.
12) Cable Management – Let ICONIK reroute all your wires behind your desk and bundle them into a cleaner order. Requires on-site time and expenses as well as travel expenses.
13) Training – ICONIK can meet you at your house or business and help you learn how to use your computer more effectively. May require on-site time and expenses as well as travel expenses.
14) PC Recycling – A free service, if you want to get rid of old computer equipment, ICONIK will take it off your hands free of charge. If possible, we will refurbish and recycle your old equipment. We do not pay for PC Recycling even if the products can be salvaged.
15) System Analysis – ICONIK can professionally and discretely search through your computer and tell you how it’s been being used.
16) System Backup – ICONIK can help you completely clone and backup your system on a set schedule.
17) On-Site Service - While not recommended unless absolutely necessary, ICONIK can come to your home or business and work on-site. Hourly rates and travel charges do apply. It is ALWAYS cheaper to perform to off-site.
Because of the ever evolving nature of computers, expectations for computer service can, and should, change regularly and quickly. The following is an outline of what any Customer should expect when they bring their computer in for any kind of service.
1) The first step to all services is to assess the computer and what’s going on. This is not a negotiable part of the job, even if the Customer thinks he or she knows what's going on or the computer has been assessed by another Company. In order to provide the most comprehensive service, this step is vital and must be completed by ICONIK to the Company's standards.
2) ICONIK is a comprehensive, fix it right the first time kind of Company. We do not offer any “quick-fix” services. An example of this would be if a Customer brought a computer in and wanted to “just get it running as quickly as possible.” This is a very poor way to go about computer repair and we will send Customers who want such a service elsewhere. If you are in a situation where you absolutely need a computer all the time, it is vital to have a backup computer that works at all times. Comprehensive service is a non-negotiable when dealing with ICONIK.
3) ICONIK does not charge any diagnostic fees. If a computer is unable to be repaired or is not worth being repaired, we do charge a non-repairable fee to cover our time. Otherwise, you will only be charged for the services rendered.
4) One of the most difficult parts of providing computer repair services is doing on adequate job within a short amount of time. ICONIK will not release any computer job until our service is complete in the most comprehensive manner. Because of this, any timeline given at the beginning of the job should be considered speculation and not certainty. Our job is to provide the most comprehensive service, not the fastest service. There are plenty of companies out there that focus on speed, but very few that focus on comprehensive results. ICONIK is all about making sure your computer is fixed right the first time.
5) ICONIK has a very strict stress testing process that all computers must pass during most services to be considered “ready for release” to the Customer. If a computer is unable to pass our tests, the Customer will be notified of the results and will be provided potential solutions.
6) Service jobs are not released until they are paid for after the service is complete. Please do not attempt to pay for services up front.
7) Quotes for services are NOT guaranteed and can change. Any change in prices will be relayed to the Customer BEFORE being charged.
1) IN-HOUSE WORK
a. ICONIK highly recommends bringing your computer into your local ICONIK location for service. This is the most cost-effective, comprehensive method of service.
b. ICONIK is a home-based business. We seek to offer a comfortable, relaxed atmosphere where we can converse with our Customers about their computer.
c. All Customers are required to contact ICONIK at least an hour BEFORE they stop by. Because we are home based, we do ask that you respect our right to privacy and let us know when you are needing to come by. We can always get Customers in as soon as possible depending on current workload and weekly hours.
2) ON-SITE WORK
a. On-site work is available at an hourly rate and by appointment only. ICONIK does not recommend on-site work when possible. It is much more expensive to do a comprehensive job on-site than it is at our location. Many jobs cannot be done on-site.
b. For on-site visits, an Adult must be present during the entire period ICONIK On-Site Services are provided. If an Adult is not present when the ICONIK Technician arrives to the designated address, the provision of ICONIK On-Site Services may be denied and a cancellation fee may apply.
c. On-Site visits are only available locally within 60 miles of the ICONIK business location.
d. On-Site appointments require a minimum charge of 1 hour. Time is billed by the half hour after the first hour.
3) REMOTE SUPPORT
a. ICONIK does offer remote support for ICONIK produced computers which are covered under an ICONIK Support Service contract.
b. No remote support will be offered to anyone who does not fully qualify for the service. The requirements can be found in {{Section IV A}}.
Cash, Check, Credit Card through Paypal, or Paypal payment accepted for services. With Paypal, there is a surcharge to cover Paypal fees. Amount of the surcharge depends on the cost of the service.
Please make all checks payable to ICONIK. We require your full name and address to be on the check. ICONIK does not accept starter checks, cashier checks, or money orders.
All Customers are required to pay full price at all times. Any attempt to pay less than the stated price can result in immediate blacklisting.
Some ICONIK Services come with a warranty. The warranty period for your service will be shown on your invoice. If you have any questions about your warranty period, please contact your ICONIK representative.
All ICONIK Services warranties cover specifically the service provided and absolutely nothing else. If you run into any issues with any specific programs, it is your responsibility to contact the producer of the software or program giving you problems and it is their responsibility to help you through rectifying problems with their software or program. ICONIK is not responsible for any third party programs whatsoever. It is the Customer's responsibility to understand and comply with any third party software provider's terms and conditions.
ICONIK may offer to backup, restore, rebuild, or work on an issue with a specific program or programs on your computer. This kind of help comes without warranty and is not free.
It is not the responsibility of ICONIK to guarantee any other brand name of computer. Recovery of data, product keys, or anything else from any computer is never guaranteed. Backup of data, product keys, user names, passwords, bookmarks, or anything of the like is the sole responsibility of the computer owner and is in no way guaranteed during any service.
Because of certain choices computer manufacturers make, not all product keys are recoverable. In the event of a lost product key, a Customer may have no other option but to repurchase a program. This is not something ICONIK covers, guarantees, or warranties, but ICONIK can help facilitate the repurchase and reinstallation of programs under some circumstances.
ICONIK can, when able to, back up your files at the time of service. We require an ICONIK-produced external drive and will not back up files to another brand of external drive. This is for the safety of your data. Store-brand external drives are known to be very unreliable, while ICONIK produced external drives are made from the best quality materials available.
ICONIK offers a wide variety of products, which include but are not limited to:
Most of ICONIK’s product offerings are not stocked and are built to order. Because of this, there is a turnaround time on most products. Generally, desktops are built and shipped 4-6 business days from date of received payment, laptops are built and shipped 8-10 business days from date of received payment.
ALL ICONIK PRODUCTS COME FULLY TESTED FOR FUNCTIONALITY AND QUALITY. Anything you buy from ICONIK will be previously opened so that it can be tested and verified to be working properly. ICONIK will not release or ship any product of any kind that does not pass our tests or isn’t functioning properly. This is for your safety, protection, and satisfaction.
Any product that does not pass ICONIK testing to our satisfaction will result in a longer turnaround time. Any quoted turnaround time should be taken lightly with the understanding that it may take longer to get you the kind of quality product you should expect from ICONIK.
ICONIK will keep all Customers who make product purchases up-to-date with the process of testing before releasing or shipping the product.
All ICONIK products must be paid for in full before they are built, ordered, and/or tested. ICONIK requires all products to be paid for up front unless otherwise specified.
ICONIK offers several types of products.
1) ICONIK New – These are brand new, unused, fully tested and customized products. All ICONIK New products are hand-picked, hand-tested, and verified to be adequate for the intended specific use of the product. ICONIK New products offer a very small selection of only products we have tested and proven to work well and be worth the money in our estimation.
2) ICONIK Recertified – These are used products that are exactly the same types of products you can buy as ICONIK New. They have been recertified and tested to perform very similarly if not exactly like new and come with the same warranty as a new product.
3) ICONIK Refurbished – These are products that have been refurbished and tested to be in good working order. They often contain new parts to restore them to working condition.
4) ICONIK Used – These are tested, cleaned, and prepared used products. They require little rehabilitation to get working and rarely, if ever, contain any new parts. They do pass the same or similar tests as anything that is sold by ICONIK.
ICONIK, at its own discretion, may offer a short-term rental product for use while we are preparing your new equipment or product. THIS IS AT OUR SOLE DISCRETION. ICONIK RESERVES THE RIGHT TO DENY A PRODUCT RENTAL TO ANY CUSTOMER FOR ANY REASON.
Current ICONIK rental products include, but may not be limited to:
Please understand that current or available products may change without notice. Other products may be available upon request.
It is the Customer’s responsibility to read, know, and understand this section BEFORE they take possession of a rental product or rental products.
Any Customer who willingly takes possession of a rental product or rental products is subject to the following terms and conditions without a signature required.
1) All rentals are given out at ICONIK’s discretion only.
2) Daily charges may apply.
3) If you use a rental computer, anything you install on it MUST be removed before you return it to us. ICONIK will charge if we have to go through a rental computer and clean your programs or data off of it.
4) We have a VERY STRICT you break it, you buy it policy. If any product comes back with any damage whatsoever, the Customer who rented it out will immediately be contacted and will be informed of the amount owed for the damage. WE WILL NOT NEGOTAITE ON THIS. We have absolutely no patience for someone who takes a rental and tries to return it damaged and get away with it. And yes, this has happened before.
5) Any Customer who attempts to steal a rental, including anyone who becomes unreachable when they have a rental in their possession, will be turned in to local authorities and prosecuted to the fullest extent.
ICONIK is VERY strict about our rental policy. This is a privilege, not a right. It is something we offer because we want to take good care of our Customers. We will not have any patience for anyone who tries to affect our rental product policy by breaking or even pushing any of the terms listed here.
It is ALWAYS the Customer’s responsibility to back up any and all data. It is NEVER the fault of ICONIK or any other service provider or equipment manufacturer if you lose any or all of your data. “Data” includes, but is not limited to, documents, pictures, downloads, music, programs, program keys, internet bookmarks, internet user names and login passwords, bank information, etc. ICONIK is happy to help you figure out what kind of backup program, routine, or method is best for you. Contact us for questions.
ICONIK offers the best quality external hard drives and USB flash drives on the market. Our external hard drives are hand-assembled and heavily tested. ICONIK recommends investing in an ICONIK external hard drive for backing up your data.
ICONIK will only back up your data at the time of service or when building a new ICONIK computer for you if you own and make available an ICONIK produced and unmodified external hard drive. We do not, under any circumstances, back up data to our Company hard drives or any other brand of hard drive. This is for your safety and security.
ICONIK has a recommended replacement schedule many kinds of hardware. We recommend these replacement intervals to maintain proper function of your equipment as well as peak performance and overall stability. These are recommended replacement intervals and are NOT required. This list is not in any way a guarantee that your equipment will last as long as or through the replacement interval.
These recommendations are not required, but will be shared with all Customers when necessary. These recommendations come from years of experience and are meant to help keep your computer using experience as safe, reliable, and satisfactory as possible. Following these standards is a great way to keep your data safe and your productivity high. This list of replacement intervals is not a guarantee that any equipment or hardware will last as long as the stated replacement interval.
ICONIK refers to all drives and types of storage in terms of the industry standard measurements of kilobytes, megabytes, gigabytes, and terabytes. Because of the limitations of how storage products are advertised, the actual amount of storage may differ from the stated or advertised amount of storage.
As an example, take a 500GB hard drive, SSD, or USB flash drive. When installed, a 500GB drive will only read as around 465GB. So what’s the difference?
To a hard disk manufacturer, one KB is 1000 bytes, one MB is 1000 KB, and one GB is 1000 MB. Essentially, if a hard disk is advertised as 500GB, it contains 500 * 1000 * 1000 * 1000 = 500,000,000,000 bytes of space. The hard disk manufacturer thus advertises the disk as a 500 GB hard disk.
The difference comes in what actually makes a kilobyte, and thus a megabyte and a gigabyte. It’s not 1000 bytes that make a kilobyte. The actual measurement is 1024 bytes in a kilobyte, 1024 kilobytes in a megabyte, 1024 megabytes in a gigabyte, and so on.
Keep in mind that the hard drive manufacturers are using the accurate description of the terms. Powers of 1000 lead to the 500GB advertised size, but your operating system will calculate hard drives as powers of 1024 while hard drive manufacturers use powers of 1000. It’s a simple inconsistency between the manufacturing of the hard drive and the way the computer reads it. Why is it this way? That’s a question we don’t get paid enough to answer. Ask a hard drive manufacturers because we have no idea!
ICONIK will not be held responsible for any Customer who does not understand this difference. It’s been this way for decades and it’s not something we can fix or are responsible for.
Most ICONIK products come with some kind of warranty. The warranty depends on the type of product and the warranty period will be shown on your Invoice.
ICONIK does not offer any included or implied service or repair coverage on any product outside its warranty period. We do offer repair services detailed under Section II as well as a yearly contracted Support Service outlined in Section IV of these terms and conditions, but outside of the warranty period, these services and repairs must be paid for.
All products with a warranty come with the following limitaitons:
1) There are no returns, exchanges, or refunds offered on any product for any reason.
2) Physical damage or lost/stolen products are never covered by any warranty.
3) No warranty covers a Customer or user’s inability to understand how to use a product.
4) Virus, malware, Windows updates, software or hardware upgrades, physical changes to products, or anything of the sort is not covered by an ICONIK warranty.
5) All products are guaranteed to be in proper working condition through the end of the warranty term. Any hardware failures will be tested by ICONIK, diagnosed, and if needed restored to original working condition free of charge.
6) Warranties on computer equipment are immediately voided if the equipment has been tampered with, overclocked, or changed in any way.
7) Natural hardware failure is the most common warranty claim that is covered.
8) Software issues, specifically but not limited to software issues that are associated with third party programs, are not covered by any warranty and not guaranteed to work with any ICONIK product.
9) Software issues, program issues, compatibility issues, malware/virus issues, printer or audio difficulties not relating to the computer hardware, are not covered by any ICONIK warranty. Data loss is not covered by any warranty.
10) ICONIK does not offer any free software support under warranty, nor does it cover any product support for devices you may connect to and use with your computer or other ICONIK products. The specific companies that make the software and devices you use should provide support for their products. Any support for these types of issues given by ICONIK will not be covered under any warranty.
11) No warranty covers any on-site time or pickup charges whatsoever.
12) An ICONIK warranty does not cover any costs accrued by service provided by any Company other than ICONIK on any product under warranty. If you are not local to ICONIK and your product needs to be repaired, ICONIK will work with your local service tech to get the issue resolved, but ICONIK is not responsible for paying your service provider for the service they have offered. ICONIK will not "teach" your local service tech how to do his or her job. Any Customer is welcomed and encouraged to ship their computer or product out to ICONIK to perform a proper warranty repair when a valid claim is submitted.
13) ICONIK does not provide remote service for any warranty inquiries unless the computer is on a valid remote support contract. We must have the computer or parts under warranty at our location, hands-on, for any and all warranty inquiries that require hardware replacement.
Cash, Check, Credit Card through Paypal, or Paypal payment is accepted for products. There are processing fees for Credit Card and Paypal purchases.
Payment for all ICONIK products is due up front before the product is tested, customized, built, or prepared for the Customer. ICONIK does not have any products fully prepared until they are paid for. Expect to pay for your ICONIK product first and a short wait period to follow. The length of such a wait period is dependent on the product, availability, and other factors. ICONIK will estimate the delay time for each purchased product once payment is cleared.
Please make all checks payable to ICONIK. We require your full name and address to be on the check. ICONIK does not accept starter checks, cashier checks, or money orders.
All Customers are required to pay full price at all times. Any attempt to pay less than the stated price can result in immediate blacklisting.
The following is the complete terms and conditions, except for what is detailed throughout the entirety of the Company Terms and Conditions, for the ICONIK Support Service.
For simplicity, multiple terms may be used in this document and mean the same thing. “ICONIK” is always representative of ICONIK PCs, LLC, the business entity.
“ICONIK Support Service” is always representative of the yearly contracted service offered through ICONIK for computer repair, service, and maintenance. “ICONIK Bi-Yearly Tune Up” is always representative of the bi-yearly major services included in the ICONIK Support Service contract. “ICONIK Emergency Tech Support Service” is always representative of the single emergency service covered per year for each Customer under an ICONIK Support Service yearly contract.
In signing the Agreement, you agree that the details in this Agreement are entered into at arm’s-length, without duress or coercion, and are to be interpreted as an Agreement between parties of equal bargaining strength. Both the Customer and ICONIK PCs, LLC agree that this Agreement is clear and unambiguous as to its terms, and that no other evidence will be used or admitted to alter or explain the terms of this Agreement but that it will be interpreted based on the language in accordance with the purposes for which it is entered into.
To the maximum extent permitted by applicable law, THE SERVICES AND ANY SOFTWARE USED FOR THE SERVICES ARE PROVIDED "AS-IS" WITHOUT ANY EXPRESS OR IMPLIED WARRANTY OF ANY KIND, INCLUDING ALL WARRANTIES AS TO QUALITY OR MERCHANTABILITY, NON-INFRINGEMENT, ACCURACY, COMPATIBILITY AND FITNESS FOR A PARTICULAR PURPOSE. ICONIK’S TOTAL LIABILITY IN THE AGGREGATE TO YOU OR ANY THIRD PARTY ARISING OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE SERVICES WILL BE LIMITED TO THE AMOUNT PAID BY THE CUSTOMER. This Agreement is governed by and construed in accordance with the laws of State of Wisconsin, without regard to its conflict of law provisions, and the United States, including trademark, patent and copyright laws. The exclusive venue for all cases arising out of or related to this Agreement will be the federal and state courts in the State of Wisconsin, USA.
In no circumstances shall ICONIK or its licensors be liable for any indirect, punitive, special, exemplary, incidental, consequential or other damages of any type or kind (including system damage, system down time, loss of data, revenue, profits, use or other economic advantage) arising out of, or in any way connected with this service, any interruption to use the service, or any content obtained from or through the service, even if the party from which damages are sought or such party’s licensors have been previously advised of the possibility of such damages. By signing the Agreement, you agree to these terms and authorize contact with an ICONIK Representative.
BY CONTINUING, THE CUSTOMER AGREES THAT S/HE IS SOLELY RESPONSIBLE FOR BACKING UP THEIR DATA AT ALL TIMES. ICONIK will only back up data AT THE TIME OF SERVICE IF the Customer has an approved ICONIK produced external hard drive attached during the service. NO BACKUPS WILL BE DONE BY ICONIK BETWEEN SERVICE SESSIONS, IT IS THE SOLE RESPONSIBILITY FOR THE CUSTOMER TO STAY CURRENT ON BACKING UP THEIR FILES, CONFIGURATIONS, EMAIL, SETTINGS, PROGRAMS, AND ALL OTHER COMPUTER RELATED TOOLS OR FILES.
I AGREE THAT, WHETHER OR NOT I PROVIDE AN ICONIK EXTERNAL HARD DRIVE FOR SYSTEM BACKUP AND REQUEST THAT ICONIK TECH SERVICES BACK UP DATA DURING A SERVICE, IN NO EVENT SHALL ICONIK AND/OR ITS THIRD PARTY PROGRAM DEVELOPERS, BE LIABLE UNDER ANY CIRCUMSTANCES FOR ANY LOSS, ALTERATION OR CORRUPTION OF ANY DATA ON CUSTOMER COMPUTER(S).
The ICONIK Support Service are only available to persons who are at least eighteen (18) years old (an “Adult”). ICONIK MAY, IN ITS SOLE DISCRETION, REFUSE TO PROVIDE SERVICES TO ANY CUSTOMER FOR ANY LEGAL REASON, INCLUDING, WITHOUT LIMITATION, WHEN YOUR TECHNICAL NEEDS ARE UNUSUAL OR BEYOND THE SCOPE OF WHAT IS INTENDED BY ICONIK AS DETERMINED BY ICONIK IN ITS SOLE DISCRETION.
The Agreement limits ICONIK’s liability and obligations to the Customer and allows ICONIK to change, suspend or terminate your access to ICONIK Support services in its sole discretion. We urge you to carefully read this Agreement and all policies referenced herein which form this Agreement.
YOU UNDERSTAND THAT BY SIGNING THE AGREEMENT, BY SCHEDULING ICONIK SUPPORT SERVICES, BY SIGNING UP FOR ICONIK SUPPORT SERVICE YEARLY CONTRACT, AND/OR BY HAVING ANY FORM OF COMMUNICATION WITH AN ICONIK REPRESENTATIVE, YOU ARE AGREEING TO BE BOUND BY THIS AGREEMENT. IF YOU DO NOT ACCEPT THIS AGREEMENT AND MEET THE REQUIREMENTS SPECIFIED IN WITHIN THE AGREEMENT IN ITS ENTIRETY, YOU WILL NOT BE ELIGIBLE FOR ANY ICONIK SUPPORT SERVICES.
ICONIK Support Service is ONLY available to those who meet the requirements stated within the Agreement.
The ICONIK Support Service revolved around the bi-yearly cleanup program detailed in this Agreement. ICONIK will ask the Customer for two months that are roughly six months apart to act as your main service months. For example, the Customer may want to have your bi-yearly service months set up as January and July. ICONIK will contact the Customer during their scheduled months, the Customer need not contact ICONIK to schedule other than responding to our correspondence. ICONIK will continue to send reminders throughout the month when the computer is scheduled for a cleanup and update, but if the Customer fails to schedule before the end of their set month, no further reminders will be sent, it is then up to the Customer to contact ICONIK to schedule.
If the set month when the covered computer is scheduled to be cleaned up lapses, it is still eligible for the service and the Customer is encouraged to contact ICONIK to schedule their bi-yearly cleanup as soon as possible.
With any ICONIK Support Service, the Customer may choose to bring the computer to ICONIK's business location OR services can be rendered remotely. This is solely the choice of the Customer, but one or the other may be required depending on certain circumstances. ICONIK will let the Customer know if one or the other is required
ICONIK USES GOOGLE REMOTE CONNECTION TECHNOLOGIES FOR ALL SUPPORT SERVICES RENDERED REMOTELY. ANY SOFTWARE NEEDED TO ESTABLISH THIS CONNECTION IS NOT SPYWARE, ADWARE OR MALWARE. IF YOU OR AN ICONIK REPRESENTATIVE DOWNLOAD, INSTALL OR USE THE GOOGLE REMOTE CONNECTION HOST ON YOUR COMPUTER OR A COMPUTER REMOTELY CONNECTED TO YOUR COMPUTER, YOU ACKNOWLEDGE AND AGREE THAT THE OPERATION OF THE GOOGLE REMOTE CONNECTION SOFTWARE AND ANY ICONIK SOFTWARE USED DURING THE REMOTE CONNECTION IS WITH YOUR FULL CONSENT AND KNOWLEDGE THEREOF, SOLELY TO PARTAKE OF AND ENJOY THE EXPERT SERVICES REQUESTED BY YOU.
Not all services can be administered remotely. In some circumstances, ICONIK may require the Customer to bring in or ship their computer to ICONIK for service. ICONIK is not responsible for shipping costs or costs associated with computer delivery to ICONIK's location.
The ICONIK Support Service can be signed up for at any time. However, if your computer does not meet the minimum requirements stated in this agreement, it is required that you first work with ICONIK to bring the system up to the minimum requirements before you can be on an ICONIK Support Service contract.
It is highly recommended to be proactive with getting your computer on an ICONIK Support Service contract. Contracts will not be available to those who wait until their computer has problems and then request to be placed on a contract. In such a case, the computer will be required to be brought in for a physical service and billed separately from any support contract fees before it will be eligible for an ICONIK Support Service contract.
The ICONIK Support Service require a signed contract with applicable fees paid BEFORE the due date. Each ICONIK Support Service contract covers ONE[1] COMPUTER AND ONE[1] COMPUTER ONLY. SERVICE CONTRACTS ARE NON-TRANSFERABLE AND DO NOT COVER ANY OTHER DEVICES, INCLUDING OTHER DEVICES SOLD BY ICONIK.
The Agreement signed for the ICONIK Support Service will carry over so long as the contract is paid up each year. The Customer will not be required to re-sign the contract each year. In the event that a Customer would like to break the contract, the signed Agreement will become null and void upon the receipt of a notarized written statement from the Customer. In the event that the Customer allows the coverage to lapse and the deadline for renewal has passed, the contract will need to be re-signed. In the event that a Customer is added to the ICONIK Blacklist, the contract and all obligations for ICONIK will be voided. Any voided or expired contract is still liable to any details in this Agreement that survive beyond the scope of the yearly contracted service.
Any computer a Customer would like to put on an ICONIK Support Service contract MUST have the computer fully serviced by ICONIK within the past six months. This is not applicable to newly purchased computers as they will already be current. If the computer has not been serviced within 6 months, it must first be physically brought in for a regular service to get the computer cleaned up and updated before we can go forward with regular Support Service maintenance. There will be a regular charge for this, it is not included in an ICONIK Support Service contract.
If a computer is at one time covered by ICONIK Support Service and the coverage lapses beyond the renewal date and grace period outlined in this Agreement, the computer must be brought in for a regularly paid for service before it can again be eligible to be placed on a yearly Support Service contract. In such a case, it does not matter if the computer has been serviced within 6 months or is current. As soon as the previous year's coverage lapses and expires, including the passage of the specified grace period, the computer must have a complete service and update at standard rates before it is eligible to be placed on a yearly contract again.
The ICONIK Support Service is NOT a fallback for if a computer has any issues. Waiting until you experience a problem will prohibit any Customer from being eligible for an ICONIK Support Service contract until the computer is brought up to date and cleaned up in-house at your local ICONIK place of business.
a. Bi-Yearly (Two[2] Per Year) PC Tune Ups and Updates. ICONIK will contact you when it’s time to schedule these. These cleanups are required to remain qualified for the ICONIK Support Service.
b. One[1] Emergency Support Service. If the computer is acting erratically and you would like to have a complete cleanup done, the Customer can contact us to schedule a full cleanup. Any further Emergency Services within a paid year of service will be subject to further fees.
c. Ten[10] Credits for ICONIK Quick Fix Remote Support Service. Each credit is good for up to 15 timed minutes administered remotely. The sessions must be scheduled under most conditions. Sessions must be done with the Customer available on the phone AND at his or her computer. Session timer starts when the phone call starts. Minimum of 1 credit used regardless of how short the session may be. Multiple credits will be used immediately after the timed call eclipses 15 minutes. More credits may be purchased for an extra fee. Each time the contract is renewed, these credits are reset to 10 no matter how many or few are remaining from the previous year.
d. Hardware-related labor costs. Any labor for replacing or upgrading hardware is covered by the ICONIK Support Service Service Contract.
e. Unlimited Email Support. Not everything can be handled via Email, but we welcome you to contact us with any issues you may be having.
a. Potential shipping costs or costs relating to delivering the computer to the ICONIK business location.
b. Costs for hardware needed to fix a problem.
c. Maintenance or support for anything other than the computer itself. In certain circumstances, ICONIK may maintain an ICONIK-produced and customized piece of equipment remotely, such as an external hard drive or wireless router, but this is not explicitly covered and is only offered in few circumstances. Software support, printer, peripherals like keyboards and mice, internet troubleshooting, and anything other than the computer is not supported.
d. On-Site time, Computer Pickup, and In-Home Visits are not included, but can be purchased separately.
e. Costs resulting from having another company that is NOT SPECIFICALLY ICONIK work on a contract-covered computer.
f. Anything not deemed applicable by your ICONIK Representative.
g. Evening or weekend scheduling or work.
h. Unlimited availability.
i. Promises of a perfect result.
j. Unicorns, rainbows, or butterflies.
k. Chocolate.
IF YOU MEET THE MINIMUM REQUIREMENTS FOR ICONIK TO PERFORM A BACKUP OF YOUR COMPUTER AS DETAILED IN THIS AGREEMENT, ICONIK will back up YOUR USER FOLDER. ICONIK cannot backup programs, program keys, or anything other than files and folders listed in your user folder. It is your responsibility to make sure all files that need to be backed up are stored in your computer’s user folder.
IT IS THE CUSTOMER’S RESPONSIBILITY TO KEEP TRACK OF THEIR PROGRAM KEYS AND PASSWORDS FOR USER ACCOUNTS SUCH AS EMAIL, BANKING, AND SOCIAL MEDIA ACCOUNTS. For security purposes, ICONIK will NEVER retain program keys or passwords unless otherwise specified.
To partake in the ICONIK Support Service, you must FULLY AND COMPLETELY satisfy the requirements below:
1) The Computer MUST be covered by an active ICONIK Support Service yearly contract.
2) The Computer MUST be an unaltered, original ICONIK PCs model.
3) The Computer MUST have been fully serviced by ICONIK within the past six months. If the computer has not been serviced within 6 months, it must first be physically brought in for a regular service to get the computer cleaned up and updated before we can go forward with regular ICONIK Support Service regular maintenance. There will be a regular charge for this, it is not included in an ICONIK Support Service contract. All newly purchased ICONIK computers satisfy this requirement automatically if coverage is added at the time of purchase.
4) IF YOU WANT THE ICONIK TECHNICIAN TO BACK UP YOUR FILES, the Computer MUST have an ICONIK produced and approved external hard drive which is available at the time of service.
5) For remote service, the computer MUST be hooked up to constant power(meaning, plugged in with the AC adapter if it is a laptop) and MUST be hardwired into the internet via an ethernet cable. The computer MUST have Google Chrome installed and the Customer MUST have a Google account s/he can log into. The Customer MUST be available for a short amount of time to allow ICONIK to log into your computer for major services. For minor services, such as the 15-minute credit-based services, the Customer must be available for the full remote support time. The Computer MUST be untouched during any remote support procedure. THIS IS VITAL TO THE STABILITY OF OUR REPAIRS.
If you are unable to meet any of these requirements, please contact us and let us know. We may be able to help depending on the situation.
ICONIK requires all services and repairs to be scheduled ahead of time. ICONIK reserves the right to cancel or reschedule an appointment at any time with cause. Customers may cancel any appointment up to 24 hours before the scheduled time. ICONIK does not offer "tenatative" scheduling.
ICONIK Support Service hours vary by week. For a current scheduling outlook, please contact us and request our scheduling availability.
The ICONIK Support Service offerings vary in length of time required to complete the job. ICONIK reserves all rights to extend the time necessary to complete whatever the scheduled job is, as well as the right to schedule follow up time when needed.
The ICONIK Support Service requires access to a computer from 9AM through 6PM Central Time for all remotely administered Bi-yearly cleanups. ICONIK will schedule these with you. Bi-yearly cleanups are required under all circumstances.
ICONIK Support Services are not available 24/7. ICONIK does not answer any phone calls, texts, emails, or any correspondence while driving. ICONIK will not return any call that is not accompanied by a voicemail message. ICONIK IS RARELY (IF EVER) AVAILABLE AFTER 6PM MST OR ON WEEKENDS AND ANY CORRESPONDENCE OR AVAILABILITY WE HAVE DURING THOSE TIMES IS AT OUR SOLE DISRECTION.
1) When you sign up for an ICONIK Support Service Contract, you must:
a. provide ICONIK with accurate and complete information, including without limitation, your name, address, telephone number, email address, and any other necessary account information; and
b. update your account information with any new information within thirty (30) days of changes to such information. Further, you will not use false identities, impersonate any other person, or use a name that you are not authorized to use.
2) You agree that you are entirely and solely responsible for any and all activities or actions that occur during all interactions between yourself and ICONIK, whether or not you have authorized such activities or actions.
3) You agree that you will not permit, enable, introduce, or facilitate
a. persons who do not have an ICONIK Support Service contract to have access to or use of the ICONIK Support Services; and/or
b. other Customers to use a specific ICONIK Support Service through your ICONIK contract or account, including at the same time that you are doing so.
4) If your computer does not meet the minimum requirements stated in this Agreement, you are required to work with ICONIK to bring your computer up to the minimum requirements before your computer can be covered by the ICONIK Support Service.
1) Cash, Check, Credit Card through Paypal, or Paypal payment accepted. With Credit Card through Paypal and Paypal payments, there is a $10 surcharge to cover Paypal fees.
2) ICONIK Support Service coverage is good for 1 year from original purchase, expiring on the final day of the month corresponding to the original purchase or renewal date. Please refer to your Invoice for this date or contact us for more details.
3) ICONIK will contact you at least two weeks before your ICONIK Support Service coverage lapses with details concerning how to renew. In order to maintain service, you are required to respond and remit payment for the next year before your cancellation date.
4) There is a grace period of 2 calandar months after your coverage lapses. ICONIK will communicate the end of your grace period through email. Once the grace period is entered, no further reminders will be given. During this grace period, no services will be available or rendered until payment is received. We are VERY strict on this, we will not offer service until payment is received during the grace period!
5) If you allow your ICONIK Support Service to lapse past the grace period, your computer will need to be brought in for a standard ICONIK PC Tune Up and update service, regardless of how recently it has been serviced, before the computer will eligible to be put on a coverage contract again. There is a standard flat-rate charge for this service and the Customer is responsible for two way shipping costs.
6) Should your ICONIK Support Service lapse, if there is an option to continue at a later time, ICONIK reserves the right to add or change the requirements needed to be eligible for the contract. Most commonly, ICONIK will require the computer be brought in for a complete service which is not covered under the ICONIK Support Service before we will agree to reinstate the lapsed contract. A new contract will need to be filled out and signed in accordance with this Agreeement.
1) ICONIK reserves the right, in its sole discretion, to deny, modify, discontinue or terminate ICONIK Support Services or to deny, modify, or terminate the Agreement at any time without advance notice. If we modify the Agreement (or any policies incorporated herein), ICONIK will give you notice of the new terms. If any modification to the Agreement is not acceptable to you, your only recourse is to cease using ICONIK Support Services. Your use of any ICONIK Services after we have provided such notice will represent your acceptance of the new terms.
2) Without limiting other remedies, ICONIK may at any time suspend or terminate your ICONIK Support Service contract and refuse to provide access to the ICONIK Support Service with reason. An ICONIK representative will contact you to offer our reasons for terminating your contract. Such termination or suspension amounts to a termination of the Agreement by ICONIK.
In addition, ICONIK may notify your bank and/or authorities or take any actions it deems appropriate without notice to you:
a. if ICONIK suspects that you have failed to comply with any provision of this Agreement or any policies or rules established by ICONIK;
b. if ICONIK is unable to verify or authenticate any billing or payment information you provide to ICONIK; or
c. if ICONIK suspects that your actions may be illegal or cause liability, harm or disruption for you, ICONIK, other Customers, or any other third parties.
3) You may cancel your ICONIK Support Service contract at any time and for any reason. To request a cancellation, please contact us. We welcome you to share any feedback you may have for us. ABSOLUTELY NO REFUND WILL BE GIVEN IF YOUR CONTRACT IS TERMINATED FOR ANY REASON. Any account cancellation request will be handled within fifteen (15) days of receipt of such a request by ICONIK and confirmation will be emailed to you. Upon termination or cancellation of an account, your right to use the ICONIK Support Service ceases immediately and you will be ineligible for any future use of ICONIK Support Service offerings.
4) Any suspension, termination or cancellation will not free you of any obligation to pay any amounts that are due to ICONIK or any of your other obligations to ICONIK under the Agreement.
1) You are solely responsible for your interactions with ICONIK and are expected to exercise caution, discretion, common sense, and good judgment when using ICONIK Support Service and disclosing personal information to ICONIK. You agree to take reasonable precautions in all interactions with ICONIK. Your use of the ICONIK Support Service is at your sole risk and discretion and ICONIK hereby disclaims any and all liability to you or any third party relating thereto.
2) ICONIK reserves the right to review and/or record any exchanges and communications between ICONIK and the Customer, in accordance with applicable law, in order to evaluate compliance with the Agreement.
3) You are expected to act in a professional and respectful manner when interacting with your ICONIK Representative. We are here to help you, we expect the Customer to act in a manner that is befitting of a person who wants to find solutions to problems. Poor behavior, excessive anger or irritation, flaming, coercion, manipulation, excessive profanity, unnecessary blame-shifting, or anything of the like will not under any circumstances be considered acceptable and will result in your contract being terminated immediately.
4) You are expected to respect the time of your ICONIK Representative and respect the privacy and independence of his or her life, hobbies, personal interests, and anything else that makes your ICONIK Representative a unique and appreciated individual employed by ICONIK.
ICONIK services and products may only be used and accessed for lawful purposes. The Customer agrees to abide by all applicable local, state, national and foreign laws, treatises and regulations in connection with ICONIK and any ICONIK products and services. In addition, without limitation, you agree to comply with the following:
1) You will not use ICONIK services, products, communication, or otherwise to upload, post, email or otherwise transmit any materials or content that contain or may contain software viruses or any other computer code, files or programs designed to
a) interrupt, destroy or limit the functionality of any computer software; or
b) interfere with the access of any Customer, host or network, including, without limitation, sending a virus, overloading, flooding, spamming or mail-bombing the ICONIK website, emails, or any other third party website or contacts.
3) You will not use the ICONIK website or ICONIK products or services for any purpose that is unlawful, fraudulent or contrary to this Agreement and the policies of ICONIK and you will cooperate fully with ICONIK to investigate any suspected unlawful, fraudulent or improper activity.
4) You will not use ICONIK products, services, or communication in any manner that harasses an ICONIK Representative or another Customer or could interfere with any other party’s use or enjoyment of ICONIK products and services. You will respect the privacy of others and not use ICONIK products or services for unwelcome, rude or abusive communications or in any other manner as determined by ICONIK in its sole discretion.
5) You will not attempt to gain unauthorized access to any ICONIK account information, computer systems or networks associated with ICONIK products or services. You will not attempt to obtain any information or materials relating to ICONIK products and services through any means not intentionally made available through ICONIK and its representatives.
6) You will not frame, mirror, imitate, or otherwise copy any part or portion of ICONIK products or services, or the ICONIK website. This includes emulating or copying our products or services.
7) You will not use any interaction with ICONIK to promote or provide any product or services related to claiming success with or offering information regarding lottery numbers or for purposes of multi-level marketing proposals (for example, offering to help participants “get rich quickly” or “make money surfing the Web”). You will not use any interaction or communication with ICONIK to promote bonus items, giveaways, random drawings, prizes, contests or games of chance.
8) You will not use any interaction or communication with ICONIK to transmit "junk mail," "spam," "chain letters" or unsolicited mass distribution of email or bulletin board postings or transmit solicitation for employees, consultants, or contractors for participation on other websites.
9) You will not attempt to decipher, decompile, disassemble or reverse engineer any of the software used to provide ICONIK products or services.
10) You will not encourage or instruct any other individual to do any of the foregoing or to violate any term of the Agreement and ICONIK policies.
ICONIK and its licensors own all right, title, and interest, including all worldwide intellectual property rights in the website www.ipcwi.com, ICONIK technology and the trademarks, service marks and logos contained therein (“ICONIK Properties”). ICONIK reserves all rights in the ICONIK Properties not expressly granted to you in the Agreement.
ICONIK and its licensors own all rights, title and interest, including all worldwide intellectual property rights in the services and programs provided and used. The Google software used for ICONIK Remote Support Services is free. You can redistribute it and/or modify it under the terms and conditions provided by Google.
ICONIK uses Google software and services in the hope that they will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the terms and conditions provided by Google for more details.
The programs loaded on all new, used, recertified, or refurbished ICONIK or other brand name computers sold through ICONIK are used with permission by the software developers and are subject to their terms and conditions. ICONIK does not provide support for third party applications or programs installed on any computer and is not in any way liable for any issues or legal troubles that may arise with the producers or developers of these programs.
“Confidential Information” means any ICONIK business or technical information that is disclosed to you in connection with these terms, including, but not limited to, any information relating to ICONIK products or services, ICONIK Support Service contracts, or any details concerning products or services.
Confidential Information excludes any information that:
1) is or becomes generally known to the public other than as a result of your breach of this Agreement;
2) is rightfully known to you at the time of disclosure without restrictions on use or disclosure;
3) is independently developed by you, without access to or use of any Confidential Information; or
4) is rightfully obtained by you from a third party, who has the right to disclose it and who discloses it without restrictions on use or disclosure.
You will maintain all Confidential Information in strict confidence and will not disclose any Confidential Information to any third party. You will not use Confidential Information, except as necessary for the performance of these terms.
YOU AGREE TO INDEMNIFY, DEFEND AND HOLD ICONIK, AND ITS EMPLOYEES, SUBSIDIARIES, AGENTS AND REPRESENTATIVES HARMLESS FROM AND AGAINST ANY LIABILITY ARISING FROM OR IN ANY WAY RELATED TO YOUR USE OF ANY AND ALL ICONIK PRODUCTS AND SERVICES INCLUDING ANY LIABILITY OR EXPENSE ARISING FROM ALL CLAIMS, LOSSES, DAMAGES (ACTUAL AND CONSEQUENTIAL), SUITS, JUDGMENTS, LITIGATION COSTS AND ATTORNEYS’ FEES, OF EVERY KIND AND NATURE, KNOWN AND UNKNOWN, FORESEEABLE AND UNFORESEEABLE, DISCLOSED AND UNDISCLOSED. IN EACH CASE, ICONIK WILL PROVIDE YOU WITH WRITTEN NOTICE OF SUCH CLAIM, SUIT OR ACTION.
AS BETWEEN YOU AND ICONIK, ALL ICONIK PRODUCTS AND SERVICES ARE PROVIDED "AS IS" WITH NO WARRANTY OF ANY KIND UNLESS OTHERWISE SPECIFIED. ICONIK AND SUPPLIERS TO ICONIK EXPRESSLY DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE ICONIK WEBSITE, EXPERT SERVICES AND ALL COMMUNICATIONS BETWEEN ICONIK AND CUSTOMERS MADE THROUGH THE ICONIK WEBSITE, INCLUDING ANY IMPLIED WARRANTY OF QUALITY, AVAILABILITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. In addition, ICONIK makes no representation or warranty that any service will be error free.
ANY QUOTED PRICE IS SUBJECT TO CHANGE AT ANY TIME FOR ANY REASON. ICONIK WILL NOTIFY ALL CUSTOMERS OF PRICE CHANGES IF OR WHEN THEY ARE AFFECTED BY THEM.
UNDER NO CIRCUMSTANCES WILL ICONIK OR SUPPLIERS TO ICONIK BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES ARISING OUT OF OR IN CONNECTION WITH USE OF THE SITE OR ICONIK PRODUCTS OR SERVICES, INCLUDING, WITHOUT LIMITATION, LOST OR CORRUPTED DATA OR FOR YOUR INABILITY TO USE YOUR COMPUTER EQUIPMENT OR OTHER PRODUCTS OR INJURY OR DAMAGES RESULTING FROM USE OF THE ICONIK PRODUCTS OR SERVICES, INCLUDING, WITHOUT LIMITATION, IF YOU CHOOSE TO MEET WITH AN ICONIK REPRESENTATIVE IN PERSON, WHETHER OR NOT ICONIK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, ICONIK AND ITS SUPPLIERS’ AGGREGATE LIABILITY TO YOU ARISING WITH RESPECT TO THIS AGREEMENT AND EXPERT SERVICES PROVIDED TO YOU WILL NOT EXCEED THE TOTAL FEES ACTUALLY COLLECTED FROM YOU BY ICONIK UNDER THIS AGREEMENT (AFTER PAYMENTS TO ICONIK AND OTHER THIRD PARTIES) IN THE TWELVE (12) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY. ICONIK WILL NOT BE LIABLE FOR THE CONSEQUENCES OF ANY INTERRUPTIONS OR ERRORS RELATING TO ICONIK PRODUCTS OR SERVICES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION AND EXCLUSIONS MAY NOT APPLY TO YOU.
You will not use ICONIK products or services or the ICONIK website to transmit, route, provide connections to or store any material that infringes copyrighted works or otherwise violates or promotes the violation of the intellectual property rights of any third party.
ICONIK will not be liable hereunder by reason of any failure or delay in the performance of its obligations hereunder on account of events beyond its reasonable control, which may include, without limitation, denial-of-service attacks, strikes, shortages, riots, insurrection, fires, flood, storm, explosions, acts of God, war, terrorism, governmental action, labor conditions, earthquakes, material shortages, extraordinary Internet congestion or extraordinary connectivity issues experienced by major telecommunications providers and unrelated to the ICONIK infrastructure or connectivity to the Internet or failure at a ICONIK co-location facility, (each a “Force Majeure Event”). Upon the occurrence of a Force Majeure Event, ICONIK will be excused from any further performance of its obligations effected by the Force Majeure Event for so long as the event continues.
You consent to the use of:
1) Electronic means to complete any Agreement, if necessary, to use ICONIK products or services and to deliver to you any notices pursuant to the Agreement, and
2) Electronic records to store information related to any Agreement or your use of ICONIK products or services.
Any notice or other communication to be given hereunder will be in writing and given:
1) By ICONIK via email (in each case to the address that you provide).
2) By you via our support email, support@ipcwi.com. The date of receipt will be deemed the date on which such notice is transmitted. You understand and agree that any Agreement and any notices given pursuant to any Agreement are enforceable in electronic format. You can request a copy in paper form of these terms and any other records relating to these terms or your record of ICONIK purchased products or services by sending a written request to ICONIK using our support email, support@ipcwi.com.
ICONIK may provide links to websites other than ICONIK. Such links are provided for reference only, and ICONIK neither controls such websites nor endorses any of the material on any such websites or any association with their operators.
In the event that any provision in these terms are held to be invalid or unenforceable, the unenforceable part shall be given effect to the greatest extent permitted by law and the remaining provisions will remain in full force and effect to the maximum extent permitted by law. The failure of a party to enforce any right or provision of the Agreement will not be deemed a waiver of such right or provision. You may not assign the Agreement (by operation of law or otherwise) without the prior written consent of ICONIK and any prohibited assignment will be null and void. ICONIK may assign these terms or any rights hereunder without your consent. The relationship of the parties under these terms is that of independent contractors, and these terms will not be construed to imply that either party is the agent, employee, or joint venturer of the other. These terms will be governed by and interpreted in accordance with the laws of the State of Wisconsin excluding that body of law pertaining to conflict of laws. Any legal action or proceeding arising under these terms will be brought exclusively in courts located in Wisconsin and the parties hereby irrevocably consent to the personal jurisdiction and venue therein. If you contact or do business to any extent with ICONIK at any time, you accept, with or without verification, all the stated terms that apply to you and your use of ICONIK products and services. You agree that these terms and the rules, restrictions and policies contained herein, and ICONIK’s enforcement thereof, are not intended to confer and do not confer any rights or remedies upon any person other than you and ICONIK. These terms together with the rules and policies of ICONIK constitutes the entire agreement between ICONIK and you with respect to the subject matter hereof.
Should the majority manager of ICONIK die, all ICONIK services, products, contracts, and otherwise applicable obligations will be considered null and void. No refunds will be given if such an expected but unexpected event should occur.